Payment Policy
Invoice Terms & Conditions
Welcome to Homely Dreams!
These Invoice Terms & Conditions describe how Homely Dreams (“we,” “our,” “us”) processes orders and payments in the United States. By placing an order with us, you agree to the following terms.
Accepted Payment Methods
- iDEAL
- Google Pay
- Apple Pay
- Visa
- Mastercard
Billing Information
Accuracy:
You agree to provide accurate, complete, and up-to-date purchase and account information for all transactions made on our website. Please promptly update your email address and payment details so we can successfully process your orders and contact you when necessary.
Order Confirmation and Invoicing
Order Confirmation:
After placing your order, you will receive a confirmation email containing an overview of the purchased items, the shipping method, and billing details. This email serves as your proof of purchase.
Invoice:
An invoice will be included with your shipment and will contain a detailed breakdown of all charges, including any shipping costs and applied discounts.
Payment Processing
Authorization:
By submitting your payment details, you authorize us to charge the specified amount to the selected payment method. All transactions are subject to authorization and fraud-prevention checks.
Failed Transactions:
In the event of a failed or declined transaction, we will notify you by email. You will then need to provide an alternative payment method to complete your order.
Disputes and Chargebacks
Dispute Resolution:
If you experience any issues with your order, please contact our customer service at support@homelydreams.com. We are committed to resolving any concerns promptly and ensuring your satisfaction.
Chargebacks:
Unauthorized chargebacks will be thoroughly investigated. If a chargeback is deemed unfounded, you will be responsible for repaying the charged-back amount, including any additional fees incurred.
Contact Information
Please visit our FAQ page or contact our customer service team.
Company Name: Homely Dreams
Address: Hogehilweg 3, 1101CA, Amsterdam, The Netherlands
Email: support@homelydreams.com
Phone: +31 85 333 2471
Customer Service Hours:
- Monday – Friday: 08:00 – 18:00
- Saturday – Sunday: 09:00 – 16:00
We respond to emails within 24 hours.
