Refund policy

Returns & Refund Policy – Homely Dreams

At Homely Dreams, we strive for customer satisfaction. Please read our returns and refund policy carefully below. This policy applies to all orders shipped to the Netherlands, United Kingdom, and the United States.

1. Damaged or Defective Products

Received a defective product? Contact our customer service immediately for further instructions. Homely Dreams will cover the return shipping costs and offer a replacement product or a full refund.

Product damaged upon delivery? Send us clear photos of the damage within 48 hours of receipt. We will assess the situation and cover the return costs if necessary.

Received the wrong product? Contact us and we will arrange the return shipment and ensure you receive the correct product.

2. Order Not Received

If your order has not arrived, please contact us. We will initiate an investigation with the courier. If the package cannot be located, you will receive a full refund or a replacement product.

3. Cancellation After Ordering

You may cancel your order before it is shipped. If the order has already been shipped, you can return it according to the return procedure outlined below.

4. Return Policy for Non-Damaged Products

Changed your mind? No problem. You may return unused and undamaged products within 30 days of receipt, provided they are in the original packaging. In this case, return shipping costs are the responsibility of the customer.

5. No Exchanges

We do not accept exchanges. If you would like a different product, please return the unwanted item according to our return policy and place a new order.

6. Return and Refund Timelines

  • Return period: Returns must be reported and shipped within 30 days of receipt.

  • Processing time: Once we have received and inspected your return, we will process the refund within 10 business days. You will receive an email confirmation.

  • Refund conditions: Refunds are approved if the product is unused, undamaged, and in its original packaging. Defective or incorrectly delivered products will be refunded after inspection.

  • Refund period: After approval, the refund will be processed within 10 business days via the original payment method.

  • Return costs: Return shipping costs for products that are not defective or incorrectly delivered are the responsibility of the customer.

7. Exceptions to the Return Policy

The following products cannot be returned:

  • Personalized or custom-made products

  • Hygiene products (e.g., socks, underwear), unless unopened and unused

8. Return Process and Address

Please contact us via email at support@homelydreams.com to initiate your return and receive return instructions.

Return address:

YunLing Electric & Technology Co. Ltd

Room 505, Building B, Jinhaissha No. 56 GuanTaiDaDao

NanChen Street, DongGuan City

GuangDong Province, CHINA

9. Shipping and Costs

  • Netherlands: Returns shipped via DHL or PostNL with Track & Trace.

  • United States and United Kingdom: Returns shipped via DHL, UPS, or FedEx with Track & Trace.

  • Restocking fee: None (€0 / $0)

10. International Returns

Customs declarations: When returning products from the United States and United Kingdom, please clearly mark the package as a "Return" and include a copy of your original invoice or order confirmation.

Duties and taxes: Any customs duties or taxes paid on the original shipment are non-refundable by Homely Dreams. Please contact your local customs authority for potential reclaim options.

Extended processing time: Please note that international returns may take longer to process due to shipping and customs clearance times.

11. Legal Rights

European Union customers: This return policy does not affect your statutory rights under EU consumer protection laws, including the 14-day withdrawal period.

United States and United Kingdomcustomers: This return policy does not affect any rights you may have under applicable state consumer protection laws.

12. Contact Details

Visit our FAQ page or contact our customer service.

Company name: Homely Dreams
Address: Hogehilweg 3, 1101CA, Amsterdam, The Netherlands
Email: support@homelydreams.com
Phone: +31 8 5333 2471

Customer Service Hours:
Monday – Friday: 08:00 – 18:00
Saturday – Sunday: 09:00 – 16:00

We respond to your email within 24 hours.