Shipping policy
Shipping Policy – Homely Design
At Homely Design, we strive to provide a smooth and transparent shipping experience for all our customers. Below you’ll find all the details about our shipping process.
1. Shipping Area
Countries: We currently ship exclusively within the Netherlands.
Future expansion: We are exploring options to expand our shipping areas in the future.
2. Shipping Costs
Within the Netherlands: Free shipping on all orders.
No hidden fees: All costs are clearly shown at checkout.
3. Order Processing Time
Processing time: Orders are processed within 1–2 business days (Monday to Friday).
Order cut-off time: 5:00 PM (Central European Time – Amsterdam).
Weekend orders: Orders placed during the weekend are processed on the next business day.
4. Delivery Time
Estimated delivery time: 4–6 business days.
Shipping days: Monday to Friday.
Please note: Delivery times are estimates and may vary due to external factors such as weather conditions or logistical delays.
Total delivery time: Please allow a total delivery time of 5–8 business days to receive your order.
5. Shipping Process
Reliable courier services: We ship via DHL and PostNL.
Insured shipments: All shipments are insured. Please contact our customer service in case of loss or damage during transport.
Sustainable packaging: We aim to use eco-friendly packaging materials to reduce our environmental footprint.
6. Track & Trace
Tracking information: After your purchase, you will receive an email with tracking details, including the carrier name and tracking number.
Track your order: You can track your order via our website by entering your tracking number in our tracking portal.
Questions? Our customer service team is happy to help with any tracking-related questions. Contact us at support@homelydreams.com
7. Missing Items
Reporting missing items: Please contact our customer service within 7 days of receiving your package at support@homelydreams.com
Resolution: We will investigate the issue and either send a replacement item or offer a refund.
8. Return Policy
Returns: Returns are accepted within 30 days of the delivery date.
Return conditions: Items must be unused, undamaged, and returned in their original packaging. Personalized products cannot be returned.
Return costs:
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Defective or incorrectly delivered products: Return costs are covered by Homely Design.
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Non-defective products: Return shipping costs are the responsibility of the customer.
Refunds: Refunds are processed within 10 days after receiving the returned item and will be issued to the original payment method.
9. Restocking Fee
No restocking fees: Homely Design does not charge restocking fees for returns.
10. Return Shipping Costs
Defective products: No cost to the customer. This applies if the product is defective, damaged during transport, or incorrectly delivered.
Customer remorse (wrong order, doesn’t fit, or no longer wanted): The actual return shipping costs will be charged to the customer.
Contact Information
Visit our FAQ page or contact our customer service.
Company name: Homely Design
Address: Hogehilweg 3, 1101CA, Amsterdam, The Netherlands
Email: support@homelydreams.com
Phone: +31 85 333 2471
Customer Service Hours:
Monday – Friday: 08:00 – 18:00
Saturday – Sunday: 09:00 – 16:00
We respond to your email within 24 hours.
